Returns and Exchanges

Exchange Policy / Guarantee Bitch Craft is dedicated to customer service. If you are unhappy with your purchase and the item is unworn with tags, the item may be returned for refund within 14 days of delivery. Be sure to label the parcel as 'RETURNED goods', this will help the item clear customs. We will not accept items incorrectly labeled. Also note that we have had trouble with couriers other than USPS in the US charging additional clearance fees on returned items. Bitch Craft will not be held responsible for these fees and will refuse entrance to items where these fees are being applied. We STRONGLY recommend that you use your federal postal service. Items returned for exchange will require an additional shipping charge to be paid. It is in your best interest to contact us directly and provide your measurements to find the best fitting size for you. Remember that in case of return for refund, the shipping cost is not refundable, and Bitch Craft is not responsible for the cost of return shipping.

Discount and Custom

Discounted (sale) items purchased, or any items purchased with a promotional offer are non-refundable. These items can only be returned for store credit (in the form of a credit coupon code for use at bitchcraft.ca). NOTE that any items produced to custom requirements are a 'Final Sale', no acception.